Shipping & Return Policy

We want you to know what to expect when you order from Petite Petitions and how to reach us if something isn’t right.

Processing and shipping

Orders typically take 2–3 business days to prepare before shipping. During holidays or other busy periods, processing may take up to 5 business days. Business days do not include weekends or holidays.

We currently ship U.S. orders by USPS Priority Mail. After an order ships, delivery typically takes 2–4 business days. Delivery times are estimates and may be affected by weather, carrier delays, or your location. You’ll receive tracking information when your order ships.

If we cannot ship your order within the timeframe promised, we’ll contact you with an updated shipping date and the option to cancel for a refund.

Missing or delayed packages

If tracking shows a delay or says your package was delivered but you cannot find it, please check the delivery location and contact us at info@petitepetitions.com with your order number. We’ll help review the tracking information and work with USPS to investigate. You do not need to file a carrier claim before contacting us.

Returns

You may request a return within 30 days of receiving your order. To be eligible, an item must be unused and in its original condition and packaging. Please include your order number or other proof of purchase.

Email info@petitepetitions.com to request a return. If your return is approved, we’ll send instructions for where to send it. Please contact us before mailing an item back so we can identify and process your return.

For a change-of-mind return, you are responsible for return shipping costs. If we offer you a prepaid return label, we’ll tell you its cost before you use it; that amount will be deducted from your refund. We cover return shipping when we confirm that an item arrived damaged or defective, or that we sent the wrong item.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, email info@petitepetitions.com as soon as you can. Include your order number and, if possible, photos of the item and packaging. We’ll review the issue and arrange an appropriate replacement or refund.

Items that cannot be returned

Gift cards and items clearly marked Final Sale at the time of purchase cannot be returned for a change of mind. Personalized or custom-made items also cannot be returned for a change of mind. Contact us if any of these items arrives damaged, defective, or incorrect.

Exchanges

We do not process direct exchanges. If you would like a different item, request a return for the original item and place a new order when you’re ready.

Refunds

Once we receive and inspect an eligible return, we’ll email you with the outcome. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

For change-of-mind returns, the original shipping charge is not refunded. This does not affect refunds owed for an undelivered, damaged, defective, or incorrect order, or any rights you have under applicable law.

Questions? Email info@petitepetitions.com and include your order number if you have one.